Privacy Policy for AskAiva by Consumer Optix

Effective Date: 5/1/25

Welcome to AskAiva by Consumer Optix ("AskAiva", "we", "our", or "us"). Your privacy is important to us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By using our site or services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the site.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you interact with AskAiva, including:

  • Contact Information: Name, email address, phone number.

  • User-Submitted Data: Any questions or messages you send to AskAiva.

  • Technical Data: IP address, browser type, device ID, operating system, referring URLs, and usage data collected through cookies and similar technologies.

We may also collect information from third parties such as partners or publicly available sources where legally permissible.

2. How We Use Your Information

We use the information we collect to:

  • Provide and improve the AskAiva service.

  • Respond to inquiries or customer service requests.

  • Personalize user experience.

  • Send updates, promotional materials, or service notifications.

  • Monitor and analyze usage to enhance performance and functionality.

  • Comply with legal obligations.

3. Sharing Your Information

We do not sell your personal information. We may share your information with:

  • Service providers who help us operate our platform (e.g., hosting, analytics, communication tools).

  • Affiliates and subsidiaries of Consumer Optix, under confidentiality obligations.

  • Law enforcement or government agencies if required by law or to protect our legal rights.

  • Business transfers, if we are involved in a merger, acquisition, or asset sale.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember user preferences.

  • Analyze traffic and usage trends.

  • Provide a smoother user experience.

You can manage your cookie preferences through your browser settings. Disabling cookies may affect site functionality.

5. Your Rights and Choices

Depending on your location, you may have the following rights:

Under the CCPA (for California residents):

  • Right to know what personal information we collect and why.

  • Right to request deletion of your personal data.

  • Right to opt out of the sale of personal information (we do not sell your information).

  • Right to non-discrimination for exercising your rights.

Under the GDPR (for EU/EEA users):

  • Right to access and rectify your personal data.

  • Right to object to or restrict processing.

  • Right to data portability.

  • Right to withdraw consent at any time.

  • Right to lodge a complaint with a supervisory authority.

To exercise your rights, contact us at: hello@consumeroptix.com

6. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. However, no system can be 100% secure, and we cannot guarantee the absolute security of your information.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.

8. Children’s Privacy

AskAiva is not intended for children under the age of 13 (or 16 in some jurisdictions). We do not knowingly collect personal data from children. If we become aware of such data, we will delete it promptly.

9. International Transfers

If you access our services from outside the United States, you understand that your information may be transferred to and processed in the U.S. or other countries where our service providers are located.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top of the page. We encourage you to review this policy regularly to stay informed.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Consumer Optix, LLC
Attn: Privacy Office
3033 Kettering Blvd., Ste. 103, Moraine, OH 45439
Email: hello@consumeroptix.com